Why NexxPhase
It's time to rethink your call center. NexxPhase offers you all the capabilities of a true commercial-grade call center without the expense of special hardware, software or staff. For a small monthly or hourly fee, you can start interacting with your customers on their terms... while saving money and generating more revenue on your terms.
Maximizing the Customer Experience
- Customers interact through their channel [device] of choice
- Integrating disparate information sources shortens transaction times, while improving first call resolution and sales conversion rates
- Comprehensive QA and reporting tools ensure ongoing service level improvements
- - Voice, email, fax, chat, SMS, or Web browser
Minimizing Cost - Comprehensive functionality at the lowest cost per agent
- Cloud based [Internet] service delivery eliminates capex and minimizes opex
- On-demand pricing - Pay only for what you use, when you use it
- Integrated information delivery to the agent desk-top optimizes agent utilization
- Real-time management tools ensure the right resources are available at the right time
Why Now
The explosion of smart phones and Web communications means companies must communicate with their customers using Web chat, eMail, and text messaging, as well as voice, or be left behind.
And you have a choice about how to do this. One way is to spend hundreds of thousands of dollars on telecom equipment, software, and people. The other is in "the cloud"... where you buy the services on-demand, with no capital outlay, and no long-term commitment. Cloud computing with NexxPhase is truly game-changing. You get lower costs and greater flexibility with scalable, subscription-based services. And our deep industry knowledge provides us a unique perspective in this industry-driven market. We also employ advanced tools to rapidly customize or deploy entirely new business applications requiring little if any additional capital. Because we break the dependence on a physical location housing specialized communications equipment, we can deploy agents anywhere there is a PC, headset and Internet connection.
We give you the tools to succeed in today's era of precision markets. The tools to apply the right resources that will maximize the customer experience and profitability of your best customers, while minimizing the cost of customer service for the organization as a whole.
It's time to re-think your contact center. It's time to think about NexxPhase.
