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End User Driven Reporting and Monitoring |
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NexxPhase Dashboard and reporting capabilities give complete visibility across every local and remote contact center providing complete control over real-time operations, inter-day and periodic performance, and the ability to proactively analyze and improve performance over time.
The NexxPhase Customer Interaction Platform provides tight integration between all contact center applications. Agent, program, and campaign-related information is provided in real-time through a single virtual point of control across all agents, contact centers, and programs providing one consolidated, customized view of performance at a glance so managers can make adjustments quickly and achieve the best business outcomes.
Built on an Oracle DataMart with a Crystal reports front-end, you can also view and analyze all call-related information (such as speed to answer, average handle time, call disposition codes, hold time, etc.), as well as agent, program, and campaign-related information in real-time. Leveraging analytics functions on the contact center platform. Your managers and business users can generate reports without IT assistance and get timely, accurate insights into contact center performance through a branded authentication based portal.
Quite simply, the NexxPhase Customer Interaction Manager has the most powerful reporting engine in the industry. Choose from our standard reports, or generate your own. It's all cloud-based. And all under your control. |
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