| Product & Services |
|
|
| Get Social! |
|
|
|
 |
|
| Resources |
|
|
|
 |
|
| |
Rapid Application Development and Integration |
|
|
| |
|
| |
|
Delivering successful interactions with customers is the objective of all enterprises and organizations. Customer satisfaction, loyalty and repeat business depends on more than routing calls through an IVR to an agent. It depends on the availability of information and processes to satisfy the customer's request, completely the first time. This requires access to information usually maintained beyond the contact center. CRM, account records, product information, logistics, and back-office support need to be accessed and integrated with the contact center. A streamlined customer's experience is delivered and self-service and assisted-service processes are efficient, effective, agile, and consistent with the way you do business.
The NexxPhase Customer Interaction Manager is supported by a pure IP/SIP/VoIP cloud based application and media processing platform. Through Web-services (SOAP/REST) and other data and database interfaces, NexxPhase integrates with CRM and other support applications. The platform is built on an underlying Service Oriented Architecture (SOA), Business Process Modeling (BPM) and workflow foundation that utilizes Eclipse scripting and development tools.
Our customization, development, and integration capabilities ensure we are supporting your organization your way, always able to keep pace with your changing business. We combine data and information from across your organization and deliver it to your agents in an organized, automated, mashed-up presentation providing a 360° view of the customer. Hold times are reduced, customers are served faster, and agent training is simplified. We minimize implementation cost and time-to-service by adapting and implementing new applications in days or weeks, not months. |
|
|
|
