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Customer Interaction Manager Overview
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| Does this sound familiar? |
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Customers can't interact with your company through messaging or chat – only by phone. |
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- Customer's can't reach you while they are thinking of it...on their Smartphone or pad at home or on the go, or on their computer at work
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- When they finally they get through, a contact center agent seems to take forever while they navigate several clumsy systems, and even then can't prove an answer.
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| NexxPhase can fix that. We provide a cloud-based Virtual Contact Center. A I is very different from a traditional call center. Instead of funneling a gang of call center agents into a building with some antiquated system, all the tools and intelligence to provide an exceptional multichannel (Chat, Text, Voice, Web) experience are available from the cloud, as a hosted service, in any location, including contact centers, branch locations, or at home. |
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| What's driving the move to the "cloud" |
According to the American Marketing Association, the average yearly cost of running a 200-agent call center approaches nearly $10 Million.
With the NexxPhase Customer Interaction Manager, using nothing more than a PC, Internet connection and browser, our on-demand Virtual Call Center delivers multichannel communication services that provide customers the exact information they need, in their desired format, when they want it, providing a rich, interactive and compelling customer experience. |
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| Security and Redundancy |
We support clients worldwide from two SSAE 16 Type II Audited Compliant Data Centers. The centers have n+1 redundancy within the centers, and the centers provide redundant fail-over for each other.
For all companies that process, store or transmit credit card information, we comply with the Payment Card Industry Data Security Standard (PCI DSS). A set of requirements designed to ensure a secure environment.
For managers searching for an answer to the dual challenge to not only maintain or reduce costs, but do it with improved service levels, NexxPhase should be your first stop. |
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