Make the Switch to the Cloud

Have you ever wondered if it’s a good decision to put your customer engagement and contact center in the cloud? Being a builder, provider and expert end user, I have come up with 5 questions to ask yourself no matter the size of your organization!   Take The Self Assessment Are your end users satisfied with […]

5 Call Center Trends in the Customer Engagement Market You Can Expect in 2015

Every industry is competitive—especially the contact center industry, now becoming the Customer Engagement industry which managed the consumer interaction inside and outside the Contact Center. One major way companies compete is by staying up-to-date with current trends and predictions within their specialized industry. The technology industry, for example, is always changing and falling behind can […]