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| We help enterprise customer support centers and outsourced call centers communicate with their customers. Increasing loyalty and profitability in the process. |
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| We've been in the contact center industry for 15 years. Our parent company, NexxLinx, grew from a small regional call center to an International Business Processing Outsourcing provider for some of the world's most powerful financial, publishing, media and entertainment companies. To control costs and ease the technology issues associated with running multiple platforms from Avaya, Genesys, Nortel, Interactive Intelligence and others, we built our own "in the cloud" infrastructure, based on commodity hardware and open source software. From the design of agent screens to queue management and reporting, you can tell it's built for contact center operators by contact center operators. |
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| In 2011, we decided to make this efficient and economical infrastructure available to other companies struggling to deliver the best customer relationships at the lowest cost per minute. In addition to the ability to scale for peak demand, or seamlessly support at-home agents, we have found this infrastructure to save about 65% over premise-based systems. |
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| Finally, our people have extensive industry experience, and are involved in our customers' industries. They understand that having the latest and greatest technology is foundational to what we do today, but more important is helping customers see how that technology can be used to solve real business challenges. |
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| When you need to deliver a consistent and compelling customer experience across multiple channels, devices, and media, you need to experience the NexxPhase Customer Interaction Manager. . |
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| “Before we began working with NexxPhase we were limited to supporting customers exclusively with live agents. Now our customers get the support they want, the way they want - email, cell phone text, chat through our Web site, and even fax if they want. ” |
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