About Us
We help companies communicate with their customers. And increase profitability in the process.
The founders of NexxPhase were the inventors of the first Internet bank. They anticipated the market shift to the customer deciding when and how they interact with you. So for us, true multichannel interaction isn't some new add-on software requirement handed down from the marketing department. It's part of our DNA.
Speaking of software, we use open source products to lower cost, but to meet the needs of a commercial contact center, integrate them in unique ways. Our developers have many years of contact center operations experience, and it shows in the functionality. From the design of agent screens to queue management and reporting, you can tell it's built for contact center operators by contact center operators.
Our people. They have extensive industry experience, and are involved in our customers' business. They understand that having the latest and greatest technology is foundational to what we do today, but more important is helping customers see how that technology can be used to solve real business challenges.
