NexxPhase shatters brick-walled customer interaction silos. The open, cloud-based NexxPhase Customer Engagement Platform™ powers a SingleView™ of each of your customers in a SaaS model with an assured business outcome.
WE GUARANTEE IT. SERIOUSLY
What's RaaS? It stands for Results as a Service. We guarantee that our platform will help you achieve your desired business outcomes so our goals are always aligned with yours.
How can we possibly do this?Click to learn more
Our Multi-Channel Work Item Processing Engine powers a real-time mash-up of customer information from all of your systems and data sources into a ‘SingleView’ for your agents.
Want to learn more about how SingleView empowers your agents to accelerate service calls and offer an unprecedented level of personalized, customer service?Click to learn more
The NexxPhase Customer Engagement Platform supports QuickChannel™, a rapid customer channel integration capability that awaits whatever "new" interaction channels come along in the future. So, when social media and WebRTC seem like age-old technology someday, you can be assured that your NexxPhase platform will quickly and comprehensively support whatever must-have technology comes along next.
What makes QuickChannel possible?Click to learn more
As an open platform, NexxPhase was born to integrate to any technology you use to manage your business – WFM, QM, etc. If you love your existing best-of-breed applications, you can just plug them right in. We also have very strong partnerships and integrations with Pipkins, VPI, and Intradiem if you would like us to provide those capabilities for you.
Reston, Va. – September 4, 2015 – Contact Solutions, a leading provider of cloud-based customer engagement solutions improved by business intelligence, today announced it has acquired NexxPhase (http://nexxphase.com), a wholly owned subsidiary of business process outsource provider NexxLinx. NexxPhase is a cloud-based provider of virtual customer engagement solutions that rapidly integrate communication channels, customer interactions, […]June 25, 2015
On May 29, 2015, NexxPhase® updated its browser-based BPX® with WebRTC technology, shattering traditional PBX silos without plugins or unnecessary overhead. “Our WebRTC-based BPX combines state-of-the-art PBX capabilities and real-time communications with accountability and workflow management features normally only provided by hosted contact center platforms to enable customers to optimize their back office communications implementations […]June 9, 2015
NexxPhase was awarded The Georgia Technology Authority (GTA) statewide Hosted Contact Center (HCC) Master Services Agreement (MSA) that enables any state or local government organization to acquire the company’s technology products and services under fixed-priced, multi-year terms. Both parties entered into contracts that will establish the NexxPhase Customer Engagement Platform as the workflow and multi-channel […]