NexxPhase shatters brick-walled customer interaction silos. The open, cloud-based NexxPhase Customer Engagement Platform™ powers a SingleView™ of each of your customers in a SaaS model with an assured business outcome.
WE GUARANTEE IT. SERIOUSLY
Packaged to strike a unique value point in the broad contact center industry, NexxPhase is the only Customer Engagement Platform provider that prices its solution to match your preference: we offer per-agent, per-seat, and on-demand/per-minute pricing options. Plus the RaaS guarantee!
What's RaaS? It stands for Results as a Service. We guarantee that our platform will help you achieve your desired business outcomes so our goals are always aligned with yours.
Seriously? How? By unifying all customer interactions as encapsulated work items, our SingleView ensures that your agents can optimally resolve every interaction as quickly and effectively as possible. Customers win. You win.
Your customers want to interact with your company when they want and how they want. If you can't keep up, they will just become someone else's customer. It's the world we live in. Fortunately, with SingleView from NexxPhase, not only can you keep up, you can actually stay ahead!
What makes SingleView possible? Our Multi-Channel Work Item Processing Engine powers a real-time mash-up of customer information from all of your data sources into a 'SingleView' for your agents. By managing the communication (mobile, social,email, phone, chat, etc.) AND the work in a single web browser instance, your agents can focus exclusively on serving your customer rather than switching between applications. In a nutshell, SingleView empowers your agents to accelerate service calls and offer an unprecedented level of personalized, customer service.
The NexxPhase Customer Engagement Platform supports QuickChannel™, a rapid customer channel integration capability that awaits whatever "new" interaction channels come along in the future. So, when social media and WebRTC seem like age-old technology someday, you can be assured that your NexxPhase platform will quickly and comprehensively support whatever must-have technology comes along next.
What makes QuickChannel possible? At its core, the NexxPhase Work Item Processing Engine doesn't really care what form of communication initiates a work item - it just wants to get the work done. As an example, while competitors are busy building network appliances to support WebRTC, NexxPhase already natively supports WebRTC without any additional hardware, software, or modifications.
NexxPhase Studio enables you to model and inject any of your existing workflows directly into the NexxPhase Intelligent Routing Engine. With Studio, you can dip into any data source (from mainframe data to Oracle RightNow and anything in between) to create and present a SingleView of that particular interaction to any your agents.
NexxPhase will be announcing a great new partnership soon that will enable your customers to talk, chat, or text with your Contact Center from their mobile devices.
As an open platform, NexxPhase was born to integrate to any technology you use to manage your business – WFM, QM, etc. If you love your existing best-of-breed applications, you can just plug them right in. We also have very strong partnerships and integrations with Pipkins, VPI, and Intradiem if you would like us to provide those capabilities for you.