NexxPhase shatters brick-walled customer interaction silos. The open, cloud-based NexxPhase Customer Engagement Platform™ powers a SingleView™ of each of your customers in a SaaS model with an assured business outcome.
WE GUARANTEE IT. SERIOUSLY
What's RaaS? It stands for Results as a Service. We guarantee that our platform will help you achieve your desired business outcomes so our goals are always aligned with yours.
How can we possibly do this?Click to learn more
Our Multi-Channel Work Item Processing Engine powers a real-time mash-up of customer information from all of your systems and data sources into a ‘SingleView’ for your agents.
Want to learn more about how SingleView empowers your agents to accelerate service calls and offer an unprecedented level of personalized, customer service?Click to learn more
The NexxPhase Customer Engagement Platform supports QuickChannel™, a rapid customer channel integration capability that awaits whatever "new" interaction channels come along in the future. So, when social media and WebRTC seem like age-old technology someday, you can be assured that your NexxPhase platform will quickly and comprehensively support whatever must-have technology comes along next.
What makes QuickChannel possible?Click to learn more
As an open platform, NexxPhase was born to integrate to any technology you use to manage your business – WFM, QM, etc. If you love your existing best-of-breed applications, you can just plug them right in. We also have very strong partnerships and integrations with Pipkins, VPI, and Intradiem if you would like us to provide those capabilities for you.