NexxPhase shatters brick-walled customer interaction silos. The open, cloud-based NexxPhase Customer Engagement Platform™ powers a SingleView™ of each of your customers in a SaaS model with an assured business outcome.
WE GUARANTEE IT. SERIOUSLY
What's RaaS? It stands for Results as a Service. We guarantee that our platform will help you achieve your desired business outcomes so our goals are always aligned with yours.
How can we possibly do this?Click to learn more
Our Multi-Channel Work Item Processing Engine powers a real-time mash-up of customer information from all of your systems and data sources into a ‘SingleView’ for your agents.
Want to learn more about how SingleView empowers your agents to accelerate service calls and offer an unprecedented level of personalized, customer service?Click to learn more
The NexxPhase Customer Engagement Platform supports QuickChannel™, a rapid customer channel integration capability that awaits whatever "new" interaction channels come along in the future. So, when social media and WebRTC seem like age-old technology someday, you can be assured that your NexxPhase platform will quickly and comprehensively support whatever must-have technology comes along next.
What makes QuickChannel possible?Click to learn more
As an open platform, NexxPhase was born to integrate to any technology you use to manage your business – WFM, QM, etc. If you love your existing best-of-breed applications, you can just plug them right in. We also have very strong partnerships and integrations with Pipkins, VPI, and Intradiem if you would like us to provide those capabilities for you.
On May 29, 2015, NexxPhase® updated its browser-based Business Process Exchange® with WebRTC technology, shattering traditional BPX silos without plugins or unnecessary overhead. WebRTC is a free, open project that provides browsers and mobile applications with Real-Time Communications (RTC) capabilities via simple APIs. This WebRTC API, combined with the power and visibility of NexxPhase BPX® […]June 9, 2015
NexxPhase and the State of Georgia have partnered to replace old, legacy hosted call centers with NexxPhase’s cloud-based Citizen Engagement Platform for six Georgia state agencies, including Child Protective Services, the Department of Corrections, and the Georgia Bureau of Investigation. Read more about it here: http://www.prweb.com/releases/2015/06/prweb12774068.htmApril 14, 2015
NexxPhase is excited to announce our recent partnership with the State of Georgia Department of Corrections (GDC.) NexxPhase is now supporting two critical service state contact centers that coordinate communications between the state’s probationers and parolees. Read more about this partnership by visiting http://www.prweb.com/releases/customer-engagement/software-solutions/prweb12581642.htm